1. Overview
This Refund Policy explains how returns, refunds, and cancellations are handled for Maple Budget Canada products or services, if and when offered (e.g., digital guides, workshops, or physical materials). Your purchase may also be subject to additional terms shown at checkout.
2. Digital products (e.g., downloads, PDFs)
- 14‑day satisfaction window: If you are not satisfied, contact us within 14 days of purchase. In general, we will refund if substantial use has not occurred (e.g., not more than 20% of files downloaded/views, where applicable).
- Access revocation: Approved refunds require revoking access and deletion of copies you have stored.
- Non-refundable cases: Deeply discounted or final-sale digital items may be marked non-refundable at checkout.
3. Live sessions, coaching, or workshops
- Rescheduling: You may reschedule at least 24 hours before the session start time, subject to availability.
- Cancellations: Cancel at least 24 hours before the session for a full refund. No‑shows or cancellations within 24 hours are non‑refundable.
- Provider cancellations: If we must cancel, you may choose a full refund or a rescheduled session.
4. Physical goods (if offered)
- Return window: 30 days from delivery.
- Condition: Unused, in original packaging, with proof of purchase.
- Exclusions: Perishable, personalized, or final‑sale items are not returnable unless defective.
- Return shipping: Unless defective or incorrect, you are responsible for return shipping costs. Original shipping is non‑refundable.
- Inspection: Refunds are issued after we receive and inspect the returned item.
5. Defective or incorrect items
Please contact us within 7 days of delivery with photos and order details. We will repair, replace, or refund as required by applicable law.
6. How to request a refund or return
- Email [email protected] with your order number, item(s), and reason.
- We will respond with next steps and, for physical items, a return authorization (if applicable).
- Once approved and processed, refunds are issued to your original payment method.
7. Processing times
Approved refunds are typically processed within 5–10 business days. Your bank or card issuer may require additional time to post the credit.
8. Chargebacks
We encourage you to contact us first to resolve any issue quickly. Unwarranted chargebacks may delay resolution.
9. Changes to this Policy
We may update this Policy from time to time. Material changes will be posted on this page.
10. Contact
Email: [email protected] • Phone: +1 435 712 7159 • Address: 9193 Kendra Throughway Babyside, QC M4L-4S6, Canada.
Effective date: October 1, 2025